Refund policy
Return of purchased products p>
We are a wholesaler specializing in pearls and sell products to retailers and retailers. p>
As is common in the wholesale industry, we do not accept returns or exchanges of purchased products. p>
In addition, since this site is a sales site to the last, we do not support consignment. p>
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[Return / Exchange] p>
If the item is damaged or defective when it arrives, we will accept the return or exchange of the item if you can return it within 7 days after the item arrives. p>
Please note that we cannot accept returns or exchanges due to customer's convenience other than damage or defect due to our negligence. p>
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Please follow the procedure below. p>
For returns p>
1. Please contact us first. p>
Please contact us first within 2 business days after the item arrives. Please refrain from returning without contacting us. p>
・ Please tell us your customer name, product name, and reason for return by phone or email. p>
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▼ Support window ▼ p>
Phone: 059-227-5913 p>
Email: eiko@eikopearl.com p>
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2. Please ship the item. p>
In order to avoid troubles, please be sure to track the parcel and ship it by Takkyubin (Yamato Transport, Sagawa Express, mail pack, etc.) with compensation. p>
In case of damage or defect due to our negligence, we will bear the shipping fee, so please ship by cash on delivery. p>
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Address p>
〒514-0032 p>
To Glory Pearl Co., Ltd., 10-10 Central, Tsu City, Mie Prefecture p>
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3. Please contact your bank account. p>
Please contact us by phone or email with the bank name, branch name, account type, account number, and account holder's name, address, and phone number. p>
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4. We will refund the customer after the item arrives. p>
As soon as the product arrives, we will check the contents and refund it to your account immediately. p>
* If you make a payment with a card, we will cancel the billing for the card as soon as the item arrives. If the payment has been completed at that time, it cannot be canceled and will be refunded by wire transfer. p>
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For replacement p>
1. Please contact us first. p>
Please contact us first within 2 business days after the item arrives. Please refrain from returning without contact. p>
・ Please tell us your customer name, product name, and reason for exchange by phone or email. p>
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2. Please ship the item. p>
In order to avoid troubles, please be sure to track the parcel and ship it by Takkyubin (Yamato Transport, Sagawa Express, mail pack, etc.) with compensation. p>
In case of damage or defect due to our negligence, we will bear the shipping fee, so please ship by cash on delivery. p>
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Address p>
〒514-0032 p>
To Glory Pearl Co., Ltd., 10-10 Central, Tsu City, Mie Prefecture p>
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3. We will ship a replacement product. p>
We will promptly ship a replacement product as soon as we confirm the contents as soon as the product arrives. p>
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In the following cases, it will not be returned or exchanged. p>
-If the product is damaged or defective due to the customer's negligence. p>
-Products that have been delivered for more than 8 days. p>
・ The prototype has changed due to resizing, semi-order, etc. p>
-The one that the customer has used even once. p>
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About repair p>
In the unlikely event that the product is damaged, we will repair it for a fee. p>
* Please be sure to contact us before shipping as we would like to ask about the condition of the product. p>
* Repair may not be available depending on the condition of damage. p>
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・ Necklace thread breakage p>
・ Damaged necklace clasp p>
・ Remove diamond mele p>
・ Chain break p>
・ Damaged earrings and earrings p>
・ Damaged parts of the design necklace p>
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